pakplus Privacy
Policy

Welcome to the pakplus Privacy Policy. pakplus is Pakistan's premier online casino and sports betting platform, accessible at pakplus.org. This Privacy Policy sets out in clear terms how pakplus collects, uses, stores, shares, and protects the personal data of all individuals who access or register on the pakplus platform.

We understand that your personal data is valuable and sensitive. As a platform serving Pakistani members — including users in Karachi, Lahore, Islamabad, Faisalabad, and across the country — pakplus is committed to handling your information with the highest standards of transparency, security, and respect.

This Privacy Policy applies to all personal data collected through the pakplus website (pakplus.org), any associated mobile interfaces, and through any communications between you and pakplus customer support. It should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

This Policy is effective as of January 2026 and supersedes all previous versions. The effective date of the most recent revision is displayed at the top of this page.

For the purposes of this Privacy Policy, pakplus acts as the data controller in respect of all personal data collected from members and users of the platform. As data controller, pakplus is responsible for determining the purposes and means by which your personal data is processed.

pakplus operates under international gaming licensing standards. Our data handling practices are aligned with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR) framework, which we apply as a benchmark for best practice regardless of the specific jurisdiction from which a member accesses the platform.

pakplus collects personal data from members and users through several channels, including the account registration process, identity verification, payment transactions, platform usage, and customer support communications. The categories of personal data we collect are described below.

3.1 Registration Data

When you create a pakplus account, we collect the following information:

• Full legal name as it appears on your Pakistani CNIC;
• Date of birth (to verify you are 21 years of age or older);
• Pakistani mobile phone number;
• Email address;
• Preferred username and password (passwords are stored in encrypted form only);
• Residential city and province within Pakistan.

3.2 Identity Verification (KYC) Data

As required by our international licensing obligations, pakplus conducts Know Your Customer (KYC) verification for all members. As part of this process, we may collect:

• A copy of your Pakistani CNIC (front and back);
• A selfie photograph for facial comparison against your CNIC;
• Proof of address (such as a utility bill or bank statement issued within the last three months);
• Source of funds documentation where required by our AML compliance programme.

3.3 Financial & Transaction Data

When you make deposits or withdrawals using Pakistani payment methods, we collect:

• JazzCash or EasyPaisa mobile wallet number associated with your transactions;
• Bank account details (HBL, UBL, Meezan Bank, Allied Bank, or other Pakistani banks) where used for transactions;
• SadaPay, RAAST, or 1LINK account identifiers where applicable;
• USDT TRC20 wallet address where cryptocurrency transactions are conducted;
• Transaction amounts, timestamps, and reference numbers;
• Deposit and withdrawal history for your account.

3.4 Platform Usage Data

We automatically collect certain technical data when you use the pakplus platform:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Pages visited, games accessed, and betting activity log;
• Referral source (how you arrived at pakplus.org).

3.5 Communications Data

When you contact pakplus customer support, we retain records of those communications, including the content of support chat messages, emails sent to [email protected], and any attachments or documents shared as part of a support interaction.

3.6 Summary of Data Categories

pakplus processes your personal data for the following specific purposes. For each purpose, we identify the legal basis that justifies the processing in Section 5 below.

4.1 Account Operation

We use your registration and identity data to create and maintain your pakplus account, authenticate your login sessions, apply responsible gaming tools such as deposit limits and self-exclusion settings, and manage your account preferences.

4.2 Payment Processing

Your financial and transaction data is used to process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, RAAST, 1LINK, USDT TRC20, and Retail Cash. We retain transaction records to facilitate dispute resolution and to comply with our financial regulatory obligations.

4.3 Identity Verification & KYC Compliance

Your CNIC and supporting KYC documents are processed to verify your identity, confirm your age (21+ requirement), and fulfil our obligations under the anti-money laundering and counter-terrorism financing standards applicable to our international gaming licence.

4.4 Customer Support

Communications data is used to respond to your support enquiries, resolve account issues, and improve the quality of our support service. Support communications may be reviewed by senior support staff for quality assurance purposes.

4.5 Fraud Prevention & Platform Security

Usage and technical data, together with transaction data, is analysed to detect and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and other conduct prohibited under our Terms and Conditions.

4.6 Responsible Gaming Monitoring

pakplus uses account activity data to monitor for signs of problem gambling behaviour. Where our responsible gaming systems identify patterns that suggest a member may be experiencing harm, we may proactively reach out to offer support tools or information. This is a core obligation under our licensing standards.

4.7 Marketing & Promotional Communications

Where you have explicitly opted in to receive marketing communications, we may use your email address and/or mobile number to send information about pakplus promotions, bonus offers, new game launches, and platform updates. You may withdraw this consent at any time as described in Section 12.

4.8 Legal & Regulatory Compliance

We process your personal data where necessary to comply with applicable laws, regulatory requirements, court orders, or the lawful directions of regulatory authorities under our international gaming licensing framework.

pakplus processes your personal data on the following legal bases, consistent with internationally recognised data protection standards:

• Contractual Necessity: Processing your registration, KYC, and financial data is necessary to perform the contract between you and pakplus — specifically, to operate your account and process your transactions.
• Legal Obligation: We are legally required to collect and retain certain data under our international gaming licensing obligations, including AML regulations, age verification requirements, and responsible gaming standards.
• Legitimate Interests: We process usage and technical data on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving the pakplus member experience, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pakplus does not sell, rent, or trade your personal data to any third party under any circumstances. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

6.1 Payment Processors

We share your financial data with regulated Pakistani payment service providers — including JazzCash, EasyPaisa, and partner banks — solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own regulatory obligations and data protection requirements.

6.2 Identity Verification Providers

Where automated or assisted KYC verification is used, your CNIC details and supporting documents may be shared with a licensed identity verification service provider. Such providers operate under strict contractual data processing agreements with pakplus and may not use your data for any purpose other than verifying your identity for pakplus.

6.3 Regulatory & Law Enforcement Authorities

We may disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required by law, court order, or the lawful direction of a regulatory authority with jurisdiction over pakplus's operations. In such cases, we disclose only the minimum data necessary to satisfy the legal requirement.

6.4 Group Companies & Service Providers

We may share data with affiliated entities or contracted service providers who assist in operating the pakplus platform — including hosting providers, customer support platforms, and analytics services. All such providers operate under data processing agreements that prohibit them from using your data for any purpose other than providing services to pakplus.

As pakplus operates under an international gaming licence, some of your personal data may be processed on servers or by service providers located outside of Pakistan. Where such international transfers occur, pakplus takes all reasonable steps to ensure that your data is afforded an equivalent level of protection to that which it receives within Pakistan.

Specifically, international data transfers are protected by one or more of the following safeguards:

• Standard contractual data processing clauses incorporated into agreements with all third-party processors;
• Transfer only to jurisdictions that maintain adequate data protection standards as assessed by reference to internationally recognised frameworks;
• Binding corporate rules where applicable within any group company structure.

If you have questions about international data transfers and the specific safeguards applicable to your data, please contact us at the address in Section 15.

pakplus retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or licensing obligations. Our standard retention periods are as follows:

Where data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

pakplus uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by our website. The following categories of cookies are used on pakplus.org:

9.1 Strictly Necessary Cookies

These cookies are essential for the basic operation of the pakplus platform. They enable core functions such as session management, login authentication, and security verification. The platform cannot function properly without these cookies, and they cannot be disabled.

9.2 Analytics Cookies

We use analytics cookies to understand how members interact with the pakplus platform — which pages are visited most frequently, where members encounter issues, and how navigation flows are used. This data is aggregated and anonymised; it is used solely to improve the platform experience and is not linked to individual member profiles for marketing purposes.

9.3 Functionality Cookies

Functionality cookies remember your preferences — such as your preferred language settings and platform display options — so that you do not need to re-enter these preferences each time you visit pakplus.org.

9.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pakplus platform. Strictly necessary cookies cannot be disabled without preventing core platform features from working correctly.

pakplus implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• TLS Encryption: All data transmitted between your device and pakplus.org is encrypted using Transport Layer Security (TLS), indicated by the padlock icon in your browser address bar.
• Encryption at Rest: Sensitive data stored on pakplus servers — including passwords, CNIC copies, and financial data — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to member personal data is strictly limited to authorised pakplus personnel who require it to perform their specific role. All staff with data access undergo data protection training and are bound by confidentiality obligations.
• Penetration Testing: pakplus engages independent security professionals to conduct regular penetration testing of our platform infrastructure to identify and remediate vulnerabilities.
• Incident Response: pakplus maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to member rights and freedoms, affected members will be notified promptly in accordance with our obligations.

As a pakplus member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests within 30 days of receipt.

11.1 Right of Access

You have the right to request a copy of the personal data that pakplus holds about you. We will provide this information in a structured, commonly used format free of charge.

11.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please note that correcting certain data (such as your name or CNIC number) may require you to provide supporting documentation.

11.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Please note that certain data must be retained by pakplus in compliance with our legal and licensing obligations even after an account is closed — in such cases, erasure requests will be fulfilled only to the extent permitted by those obligations.

11.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.

11.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format, and to have that data transmitted to another service provider where technically feasible.

11.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.

pakplus may send you promotional communications about bonuses, new games, PSL cricket betting promotions, slot tournaments, and other platform updates, but only where you have given your explicit prior consent to receive such communications at the point of registration or through your account preferences.

Marketing communications from pakplus may be delivered via:

• Email to your registered email address;
• SMS to your registered Pakistani mobile number.

12.1 Withdrawing Marketing Consent

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email sent by pakplus;
• Updating your communication preferences in your pakplus account settings;
• Contacting our support team at [email protected] with a request to be removed from all marketing lists.

Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing marketing consent does not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

The pakplus platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the pakplus registration and KYC process, and we take all reasonable measures to prevent minors from accessing or registering on the platform.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. Further information about responsible gaming tools and age restriction resources is available on our Responsible Gaming page.

pakplus reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law or licensing requirements, changes to our data processing practices, improvements to our platform, or feedback received from members.

When material changes are made to this Privacy Policy, pakplus will notify registered members by email to their registered address and/or by displaying a prominent notice on the pakplus platform for a reasonable period following the update. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the pakplus platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept a revised Policy, you should discontinue use of the platform and contact support to arrange account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pakplus handles your personal data, please do not hesitate to get in touch with us. Our Data Protection team is available to assist all pakplus members.

Data Protection Contact:
Email: [email protected]
Website: pakplus.org
Response time: Within 30 business days of receipt of a valid request.

For general account support, responsible gaming assistance, or payment queries, please use the same contact address. Our support team based in Pakistan is available to assist members from Karachi, Lahore, Islamabad, Faisalabad, and all other cities across the country.